Unauthorized Transactions

Debit and Credit Card Withdrawals

Call Cardholder Services at 1-855-448-8197 (available 24/7) to report unauthorized transactions. You can also report unauthorized credit card transactions in digital banking.

Your card will be closed permanently when you report unauthorized activity, so we recommend that you first login to digital banking and disable your card with Card Controls, then contact the company to get information or resolution about the charge.

Free trial periods for subscription services are commonplace. If you notice an unauthorized transaction, first check if it is from a company that offered a free trial. It is possible that the service was not canceled within the trial period, so the regular subscription charge was assessed.

ACH and Check Withdrawals

A Written Statement of Unauthorized Debit (WSUD) must be completed and notarized at one of our branches before we return an ACH or check withdrawal. We can also place a stop payment on a series of checks if your checkbook was lost or stolen. If you are unable to visit a branch, please contact us for further assistance.

Unauthorized Account Access

Notify us immediately if you notice unauthorized activity through digital banking.

Never Share a Verification Code

No one can access your account online unless you share a verification code or allow a push authentication request. Recently, scammers have pretended to be the card fraud department in order to takeover accounts, and they ask for a verification code to allegedly verify your identity.

Disable Online Access

Change your password if you are unable to contact us immediately. Once we are notified, we will lock your account and research audit logs to determine what happened. We will also take necessary steps to stop or reverse any unauthorized transfers.

Change Your Account Number

It is necessary to change your account number when you are a victim of account takeover. We can still allow deposits and payments to post on the compromised account number while you update the information wherever needed.