May 28th, 2017

60 Stories for 60 Years- #18

What a wonderful idea! I would gladly write my story even if there were no financial incentive. My husband and I moved from California to Franklin in 1996 and opened an account with a large nationwide bank. We received adequate service but the “community” feel we were used to was missing. We heard of the then Educator’s Credit Union and since I had been a teacher in California, we assumed we would qualify for an account there. We were immediately made to feel welcomed. Our assets were modest but for the friendly service we received, we could have been millionaires! When I became a widow three years ago, the amazing staff in the Franklin Branch graciously and with real compassion walked me through making the necessary changes in my banking and personal affairs. At this difficult time, I felt their invaluable support. Two years ago I was in a Franklin nursing facility recovering from a fall when I realized I had used my last check. I called Cornerstone and told Bert (who has become a special friend) of my dilemma. She ordered checks and personally delivered them to me. This going beyond what is expected is typical service at Cornerstone. So you can understand why I would never consider banking anywhere else. Though I now use the super convenient online banking services to do most of my banking, I actually look forward to my trips to my bank to see friendly, smiling faces and to hear their familiar greeting, “Hello, Mrs. L.”

ML

Member Since 2005

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Category: 60 Stories for 60 Years

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